What if there is an issue with with my sample at the lab?

If there's a problem with your sample at the lab, here are a few things that could happen:

If they can fix the issue, they'll temporarily hold it and someone from our support team will contact you to get any missing information they need. Look out for any emails or phone calls from our support team, so we can resolve the issue as quickly as possible.

If they cannot fix the issue, you might see a kit rejection notification or a "test-not-performed" results in your GEHA Patient Portal account. If the lab is unable to run your sample, a member of our support team will reach out to coordinate a replacement kit at no cost to you.